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Title:
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Better Service And Support. In real-time, 24/7
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Summary:
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FrontRange has developed a suite of integrated voice applications designed to enhance HEAT and provide the solution to reduce analyst workload, improve call handling and enhance analyst productivity. These integrated voice applications designed for HEAT and based on FrontRange IPCC voice applications platform are scalable, flexible and provide new solutions that will provide HEAT users with enterprise level functionality at an affordable price.
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Product:
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HEAT®
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Title:
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For world-class customer service and peak productivity
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Summary:
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Built for the growing or distributed enterprise, the FrontRange IT Service Management solution is specifically designed to deliver maximum business value and the lowest total cost of ownership(TCO). It’s less resource-intensive to deploy, integrate, use, and administer; it shares a common platform with the entire FrontRange solutions suite (including HEAT®), allowing for end-to-end integration of all CRM, Communications and Service Management applications (whether FRS or third-party); and it offers enhanced ITIL service support without the need for difficult configuration.
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Product:
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ITSM
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Title:
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Complete capabilities at your fingertips
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Summary:
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The FrontRange IT Service Management solution family offers a complete, modular approach that helps IT organisations increase efficiency, reduce expenditure and improve overall service quality. Satisfy the demands of your evolving service desk with modules that are fully committed to HEAT® and IT best practices. Reap the benefits of a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support.
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Product:
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ITSM
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Title:
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Enhance, extend, integrate: FrontRange IT Service Management modules give HEAT Power and Punch
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Summary:
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As a HEAT user, you've experienced firsthand the power, flexibility and fast time to benefit of this industry-leading service management solution. Now, FrontRange Solutions helps you extend your HEAT investment with a series of easily integrated IT Service Management modules-all from the same provider you have come to trust to satisfy the demands of your evolving support desk. Fully committed to HEAT and IT best practices, these modules are a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support. And, you can expand with one or many modules-all at your own pace. As a HEAT user, you’ve experienced firsthand the power, flexibility and fast time to benefit of this industry-leading service management solution. Now, FrontRange Solutions helps you extend your HEAT investment with a series of easily integrated IT Service Management modules—all from the same provider you have come to trust to satisfy the demands of your evolving support desk. Fully committed to HEAT and IT best practices, these modules are a rich, low-risk resource that provides the flexibility to build out your service desk, increasing technician productivity and improving customer support. And, you can expand with one or many modules—all at your own pace.
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Product:
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ITSM
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Title:
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Achieve differentiation through superior service.
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Summary:
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In a world of increasing complexity and competition, the quality of your support has a direct impact on the efficiency and profitability of your organisation. Today, support managers are challenged to adapt to rapid business changes and higher service expectations. A solid service management strategy that focuses on providing superior customer and employee support will increase productivity and customer satisfaction, while reducing costs.
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Product:
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HEAT®
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Title:
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Employees and customers can now resolve everyday issues quickly and easily
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Summary:
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Few things can slow down a service and support organisation like the daily flood of routine technical issues. Password resets, frequently asked questions, issue confirmation and closure, plus providing easy answers to rudimentary questions leads to lost hours of productivity and significant losses for the organisation.
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Product:
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HEAT® Self Service
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Title:
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Unleash the power of information.
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Summary:
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Under the weight of increasing call volumes, call escalations and shrinking budgets, service and support organisations are charged with the task of reducing call times, improving customer satisfaction and lowering cost per response. To provide quick and proper resolution, support technicians must have access to accurate information that is leveraged from the diverse business units across an organisation.
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Product:
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HEAT® Plus Knowledge
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Title:
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Manage your company‘s assets with precision
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Summary:
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HEAT Asset Tracker creates productivity and efficiency gains while minimising asset loss and lapsed lease and software agreements.
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Product:
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HEAT® Asset Tracker
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Title:
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iHEAT® Complete HEAT® Access Made Easy
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Summary:
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Providing secure, remote access to the growing number of applications used by your organisation can pose many problems. Optimising value from your technology purchases can mean costly hours of administration and maintenance, data privacy and security.
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Product:
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iHEAT®
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Title:
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Your fast and easy way to support customers securely via the Internet
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Summary:
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Are you trying to reduce your support costs and increase customer satisfaction, faster? HEAT® Plus Remote Support Suite – powered by LANDesk® – lets you instantly support the customers on your network without deploying and maintaining client software, using a powerful suite of remote problem-resolution tools. Our firewall-friendly technology uses SSL-encrypted sessions that enable instant support anywhere, anytime over the Internet.
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Product:
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HEAT® Plus Remote Support Suite
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