FrontRange provides IT with complete and up-to-date visibility to the full IT infrastructure being supported by the service center.  IT Inventory data is automatically collected and stored in a common Configuration Management Database (CMDB).  The automated identification and collection of network systems with automated discovery provides a 360-degree view of IT information enterprise-wide, ensuring data integrity and consistency.  A complete history of asset transactions including state changes is a critical tool when performing root cause analysis during problem investigation and resolution.  With all FrontRange IT Service Management modules built on top of the Foundation, the CMDB becomes a “single reference point” and shared data repository to support the end-to-end service management lifecycle. 

With FrontRange Visualization, IT can build service maps to define the logical business services they support.  Graphical drag and drop tools provide a palette of icons and relationships to model sophisticated multi-tier services and relate the business service to the underlying infrastructure items.

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