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Title:
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Is your Help Desk Stuck in the Past? See ITSM LIVE!
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Summary:
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IT organisations that master the management of the full life cycle of IT services are able to deliver tangible and tactical benefits. Faster incident response times, Better root-cause analysis of problems, Fewer change-related complications affecting business services. Improved oversight of service level agreements (SLAs). Join us for a look at how you can bring your service environment into the 21st Century
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Title:
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Transforming From Service Desk To Service Management: Four Platform Fundamentals Revealed
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Summary:
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In response to business pressures to increase service quality while reducing costs, many IT organisations are searching for tools to help them move from service desk to service management. Due to the fact that service management requires business process alignment across the entire company, the platform of your ITSM application can make or break your transformation. Learn how to discover whether your platform is ITSM-ready with this complimentary white paper and five-part webinar series
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Title:
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Transforming From Service Desk To Service Management: The Compliance Conundrum
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Summary:
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In response to business pressures to increase service quality while reducing costs, many IT organisations are searching for tools and knowledge to help them move from service desk to service management. Volume III: The Compliance Conundrum, Part three of this five- part executive briefing series is designed to help you understand how compliance to Health Insurance Portability and Accountability Act (HIPAA), Basel II, or the Sarbanes-Oxley Act (SOX) directly affects your company, and how these government regulations are driving IT momentum.
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Title:
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Effortless Steps Towards ITIL!
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Summary:
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Make the Most of Your HEAT Investment! Add functionality to your HEAT® Service Desk and implement ITIL best practices Let FrontRange show you how to expand your HEAT® investment by adding quick time to value functionality that will also start you down the ITIL path as an added benefit. In this webinar you will learn ways to: - Get a CMDB implemented and populated today
- Start using Configuration Management
- Setting up and managing ITIL Configuration Items and Inventory Items
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Title:
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Be an IT Hero!
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Summary:
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Maximize Your IT InvestmentsServer and Desktop support ranks among the most challenging tasks handled by enterprise IT today. The sheer size of the installed base of desktop computers serving numerous employees versus the IT staff supporting them is not a level playing field. Watch an archived webinar and learn from the most complete Server and Desktop Configuration Management solution built for the Mid-market. Improve IT efficiency, support increased mobility, reduce costs and accelerate business agility.
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Title:
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IT: Service Managment LIVE
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Summary:
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Develop an ITIL based service management strategy by aligning IT services with your company’s business needs. For additional information on FrontRange IT Service Management, visit www.heatitsm.co.uk
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Title:
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ITIL in Action: V3 for the New Generation of Service Desks
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Summary:
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Today, it's not technology that's at the heart of IT, but business processes. New business processes create a new focus for IT groups, while additional demands on IT, such as controlling costs and increasing service delivery quality, remain unchanged. How can you create the optimal business-driven service management approach? A new generation of software applications and ITIL V3 can help. You will learn: The new components of the ITIL V3 publications: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement How a new generation of software applications, including Service Management, Voice Self Service, and Asset Lifecycle Management can help control IT and integrate it with the business How V3 and new applications will help you improve service delivery and demonstrate legal compliance - NOW
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