Several factors contributed to the success of this project. First, UNC had a high level of commitment and sponsorship. They took the time to think through their proposed process, define their goals and objectives, and distill them into functional requirements. They then used these requirements to identify appropriate technology and chose a flexible and scaleable platform (GoldMine) to build upon. They then sought out a vendor with a strong project/process management focus and a track record with the chosen tool. Vigilant Group’s project management methodology and in-depth GoldMine expertise made them the clear choice.

The Chicago White Sox have always been a very competitive team, consistently drawing millions of fans per year. But when it came to keeping track of their best prospects, the Sox were still in the paper age. Prior to GoldMine, the team had kept track of its leads in ACT!. But soon the number of leads grew into the tens of thousands and quickly outgrew the ACT! database.

The DMA was looking for a systematic approach to help them keep better track of their relationships with their membership and prospects. “We needed a good customer relationship management (CRM) system to accomplish our goals,” says Eustis. The DMA turned to database consulting firm Business Development Solutions (BDS) for a solution. “We have been working with BDS for years in the area of database development and they suggested that we use GoldMine,” says Eustis.

Since 1994, Foster Melliar has trained and mentored thousands of its clients’ staff members - locally, in Africa and in the rest of the world and across all market sectors - in the principles and practice of ITIL-based service management.

Originally, Taxi Media’s sales team started out on GoldMine 3.2, and next upgraded to GoldMine 4.0. Then, the company’s operations department purchased a 5-user copy of GoldMine 5.0 and, with the help of Prior Analytics, a GoldMine Solutions Partner, created a customized toolbar to manage their taxi-booking process. Both departments were successfully using GoldMine, however, they maintained two separate databases, which kept them from having a fully integrated solution.

Big Yellow currently has eight stores open with eight more under development, and plans to build a fifty store chain in the next 3 years. With this aggressive expansion plan, Big Yellow needed a solution that would not only meet their current needs for targeting and managing prospects, but would also grow to meet their increasingly sophisticated, satellite office requirements.