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FrontRange ITSM Demo
FrontRange is at the forefront of IT Service Management by blending Client Lifecycle Management capabilities with industry leading Service Desk software. This innovation combines IT operations and service management, uniting people, process, and operational execution for high-caliber, cost-effective IT service delivery.
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Product:
IT Service Management
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ITSM Flash Walkthrough
With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management: a customizable, cost-effective IT management solution that incorporates IT best practices with anywhere access to provide personalized customer service and increased service desk productivity.
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Product:
IT Service Management
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Service Desk Automation with Voice Self-Service - ITSM + Voice
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still prefer to just pick up the phone. Yet, traditional phone-based support is twice as expensive per-incident as online self-service. In fact, the Help Desk Institute estimates that voice self-service can provide a return on investment in less than two months, on average.Voice automation solutions offer a number of capabilities to enhance and expedite both inbound and outbound communication to enable:Incident ManagementProblem ManagementPassword ResetVoice MailChange ManagementWatch the demo now!
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Product:
Voice
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