|
|
|
|
Today’s Help Desk provides a central point of contact for end users to submit service incidents and requests. Help Desk software provides the IT support platform to facilitate ticket processing, analytics and reporting, as well as integration with other IT support systems.
|
|
|
|
|
Service Management encompasses the delivery of a large breadth of IT services – including service request and incident management, problem, change and release management, and IT asset management, to name a few. Today’s employees in all industries depend heavily on the business systems and data center infrastructure that supports them. These business systems must be available to ensure peak employee productivity. The IT department relies on a growing set of service management tools, preferably integrated as a consolidated suite, to meet the rising business expectations.
|
|
|
|
|
FrontRange Infrastructure Management solutions are designed for organizations with growing and distributed networks, helping to dramatically reduce manual workload and enabling IT staff to focus on adding value to business operations.
|
|
|
|
|
Maximize the value of every customer engagement with FrontRange Customer Service, the smarter, more efficient way to support and retain your clients. Providing great service and support is getting tougher and more expensive. Competitive pressures demand that you learn more about your customers, differentiate your customer service in a crowded market, and meet the high expectations of a growing new generation of web-savvy customers.
|
|
|
|
|
Customer Relationship Management solutions (CRM) have moved way beyond simply managing customer records. What initially started out as a way to organize and manage customer data has turned into a sophisticated technology allowing a company to improve customer relationships, create competitive differentiators and ultimately improve the bottom line based on increased sales and marketing alignment and performance.
|
|
|
|
|
VoIP, or Voice over IP, is a way of transmitting phone calls over a local network, or the Internet. Using VoIP has several advantages over the traditional phone system, or PSTN.
|
|
|